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Surveys
Typical Subjects Assessed in CUSTOMER SURVEYS
- Your customers' satisfaction with your:
- Product - quality, price, availability
- Service - courtesy, responsiveness, knowledge
- Your customers' suggestions for:
- Improvement Opportunities
- New or Enhanced Products
- The reasons for their scores and/or comments
Typical Subjects Assessed in EMPLOYEE SURVEYS
- The Company
- Their Job
- Safety & the Work Environment
- Company Education & Training
- Communication & Recognition
- Quality & Teamwork
- Compensation & Benefits
- Company Management
The Hogan Center for Performance Excellence has successfully trained thousands of people and positively affected the bottom line.
"Our surveys are based on key areas of importance outlined in the Malcolm Baldrige National Quality Award criteria and are customized to suit your needs."
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