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Classes & Workshops
| Course Name | Instructor | Course Description | Hours |
|---|---|---|---|
| Customer Service Excellence Click here for more info... | Vic Sassone | This workshop provides an in-depth look at how to achieve the kind of excellence in customer service that contributes to customer loyalty and advocacy. Our success depends on having customers who are beyond satisfied... customers who are loyal and even our advocates in the marketplace. | 8 |
| Project Management Click here for more info... | Gretchen Minchew | This 2-day course provides organizations and managers with the practical tools and fundamental skills necessary to effectively manage projects. The course covers the basic Project Life Cycle phases of definition, planning, execution and closure, and teaches techniques for scheduling activities, preventing risks, tracking performance and controlling changes and activities. Participants will receive a toolkit of workshop materials and customizable / reusable forms. Each company will also receive 1 downloadable version of the Project Management forms. | 16 |
| Practical Skills for Managers & Supervisors Click here for more info... | Linda Bush | This 3-day workshop is designed for new and experienced managers and supervisors. The program features learning principles designed to facilitate the development of day-to-day practical skills required for success. | 24 |
| Servant Leadership Click here for more info... | Vic Sassone | Servant Leaders are measured by how well their followers develop, grow,and enrich their contribution to their organization. This 2-day workshop explores servant leadership practices and helps participants develop practical ways and action plans for implementing this most powerful of all leadership approaches. The program also includes a 360 survey of each participant's servant leadership practices. Key concepts include:
| 16 |
| Practical Skills for Managers & Supervisors: Day 1 (Includes Introduction to Situational Leadership) Click here for more info... | Linda Bush | This workshop provides the most comprehensive yet practical method of effectively managing people. The manager empowered uses a combination of four styles- Directing, Coaching, Supporting, and Delegating. The workshop teaches managers how to identify the needs of their employees, and then tailor their management interaction style to each situation. This workshop includes Introduction to Situational Leadership®II 2.5 hours. | 8 |
| Performance Excellence Boot Camp Click here for more info... | Kurt Mentzel & Vic Sassone | The Performance Excellence Boot Camp is a two-day program for organizations wanting to improve performance and use the framework of the Baldrige criteria to do so. The attendees would be the leaders and key people in the organization. | 16 |
| Enhancing Diversity Awareness Click here for more info... | Linda Bush | Using a non-judgmental, non-confrontational facilitation approach, we help enhance employees' awareness and understanding of workplace diversity to build trust and respect. | 8 |
| Valuing Diversity: a Course for Leaders | Linda Bush | Participants will explore and expand their personal paradigm on diversity in a safe, supportive learning environment. They will explore the competitive advantage for a business that values diversity and apply concepts to their own work environment and they will close with commitments to lead effectively in this area. | 16 |
| Interview Skills for Managers Click here for more info... | Linda Bush | Learn how to conduct employment interviews that will ensure that only the best candidates are selected to meet job requirements. This workshop will enable you to successfully elicit critical information from candidates, including past performance and behaviors, which can be matched against the specific job requirements. | 8 |
| Problem-Solving Workshop Click here for more info... | Kurt Mentzel | In this three, one-half days, workshop participants will learn benefits of systematic problem solving, five basic steps to problem-solving, gathering data, how to use a Cause and Effect Diagram, how to estimate the cost benefit of implementation, how to effectively present the implementation plan to management and how to recognize successful project solution implementation. | 12 |
| Organizing and Leading Teams for Successful Improvement Projects Workshop | Kurt Mentzel | In this workshop, team leaders of quality improvement projects will learn project management concepts, evaluating and identifying risks, project roles and responsibilities, team roles and responsibilities, selecting the right team, team dynamics, operating as a team, and conflict resolution. | 8 |
| Conflict Dynamics | Shari Barth | This 1-day workshop focuses on practicing and improving conflict management skills, especially in the four areas of Perspective Taking, Creating Solutions, Expressing Emotions, and Reaching Out. Through a variety of teaching techniques including lectures, group exercises, role plays, and a self-assessment instrument, the program teaches the "how to's" of effective conflict management. | 8 |
| Creativity and Innovation | Shari Barth | This 1-day, highly-interactive workshop helps participants increase the quality of innovative and breakthrough thinking by introducing a 5-step process that can be used to creatively solve problems. Participants come away with an improved ability to find solutions and get others "on board" and committed to ideas and plans. | 8 |
| Decision Making | Shari Barth | This 1-day, hands-on workshop teaches participants how to make decisions more effectively and save their organization time and money. The workshop focuses on an easy-to-use, flexible tool that can be used individually or collaboratively to make the best decision with the information available. Participants gain increased confidence that decisions and recommendations are logical, sound, and more than just a "gut feeling." | 4 |
| Root Cause Analysis Click here for more info... | Shari Barth | This 1-day, content-rich workshop helps individuals and teams improve their ability to uncover, verify, and test the root cause(s) of problems. The workshop demonstrates the use of 3 information process tools: Deviation Analysis, Distinction Analysis, and Force Field Analysis. Participants learn how to break down and prioritize complex situations into more manageable components, and they walk away with a sharpened ability to identify the true cause(s) of problems quickly and efficiently. | 8 |
| Strategic Negotiating Skills | Shari Barth | This 1-day, highly participative workshop is built around the belief that an integral part of negotiating is developing a well-planned, "win/win" strategy to reach agreement. In addition to teaching participants how to conduct a negotiation, the course also pays attention to planning and following up. Participants leave with a disciplined, focused, 4-phased strategic process that they can use in all of their negotiating interactions. | 8 |
| Leading for Results Click here for more info... | Kurt Mentzel | This 2-day workshop provides step-by-step instruction and a format that integrates the vision, mission, values and top goals into a single performance management tool that will be delivered to the entire organization. The LFR tool aligns performance goals, measures and values and provides individual accountability for the ultimate purpose of delivering value to all stakeholders. | 8 |
| Map to USL Click here for more info... | NA | Map and directions to US Leadership / Hogan Center | 0 |